Privacy & Cookies

Privacy and Cookie Policy

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it and keep it secure

Who we are

“We” or “us” means Tregrehan Garden Cottages

If you wish to contact us, please email:  info@tregrehan.org

By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise

Please check this page occasionally to keep you informed if any changes to our policy are made 

Information we collect from you

We may collect and process the following data about you:

Information you give us

We obtain information about you when you use our website to contact us to make an enquiry or reservation.  We also obtain information when you email or telephone

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, names of people in your group who are staying, ages of any children, and any specific requests or requirements for your stay such as accessibility requirements or allergies, which we consider important to know to provide you with a safe & comfortable stay

Information we receive from other sources

We may receive information about you from third parties such as online travel agents or booking engines.  When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us.

If you place a booking online and choose to use your card to pay, the card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of debit and credit card transactions. 

How is your information used?

We may use your information to respond to enquiries about staying at Tregrehan Garden Cottages and proceed with the booking process and provide services and information to your needs.  We may notify you and remind you of your booking

Where you have given consent, we may send you marketing communications, however, we have to date not used this marketing tool

How we store your information

When you give us personal information, we make our best effort to ensure its security on our internal systems.  Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party data processors.

We use the following third party data processors to store and process data relating to Tregrehan Garden Cottages goods and services:

• Holiday Bookings On-line  – host our online booking system.  Read HBO’s Privacy Policy

• Monek Ltd hosts our payment page ensuring complete compliance with the Strong Customer Authentication (SCA) legislation before the new deadline of March 2021. Read Monek’s Privacy Policy

• Lloyds Merchant Card Processing, Cardnet. Payment Card Industry Data Security Standard (PCI DSS) Compliance Management Service, validation & renewal. Read Lloyds Cardnet Privacy Policy

Non-sensitive details (such as your email address) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Marketing communications

We have not undertaken any marketing communications

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.  You are not able to be personally identified through cookies.  They provide information to us about which pages of our website are being accessed and how they are being used, enabling us to amend our website to make it as informative and user-friendly as possible.

By continuing to browse the site, you are agreeing to our use of cookies. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

Website Monitoring

We may use Google Analytics to record the actions you take on our website. The information collected does not include any sensitive personal data and is for internal use only to improve our website function and usability.

Links to other websites

Our website contains links to other organisation’s websites.  This Privacy Policy covers only our own website.  Please refer to the Privacy Policies of any other websites that you visit through ours, as we are not responsible for their privacy policies and practices.  Additionally, we cannot take responsibility for the privacy practices and policies of any third party websites that you visited to link to ours

If you believe that any information we are holding on you is incorrect or you wish it to be removed, please contact us

Data retention

We will store your data for the length of time that you may be deemed to use our services for up to 3 years since your last contact.  You can request to be removed from our list at any time.

Contact Us

info@tregrehan.org

Telephone:        0044 (0) 1726 812438